Frequently Asked Questions
KashmKari / Customer care
Frequently asked questions
From finding your first piece to caring for it for years to come. A little guidance, whenever you need it.
Speak with our teamShipping & delivery
Destinations, delivery times and tracking.
Do you ship internationally?
Yes. We offer free worldwide shipping from Kashmir. Customs duties and import charges are included, so there are no additional customs fees to pay. Read our shipping policy for details.
When will my order arrive?
Dispatch and delivery times vary by product. Please check the delivery information on the product page before placing your order. We will email you when your order is dispatched. If you need a piece for a particular date, contact us before ordering.
How can I track my order?
We email your tracking details when your order is dispatched. You can also enter your tracking number on our order tracking page.
Returns & refunds
A little reassurance before you order.
Can I return my order?
You can request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging. To begin, email info@kashmkari.com or contact us on WhatsApp. Please read our return and refund policy for the full details.
What if my order arrives damaged or incorrect?
Please inspect your order when it arrives and contact us immediately if an item is damaged, defective or incorrect. Email info@kashmkari.com or message us on WhatsApp so we can assess the issue and help.
How are refunds processed?
We will notify you once we have received and inspected your return. Refunds are issued to your original payment method. Your bank or card provider may need additional time to process and post the refund. See our return and refund policy.
Choosing & caring
Find your piece. Enjoy it for years to come.
Does pure Pashmina come with an authenticity certificate?
Yes. Every pure Pashmina shawl comes with a laboratory certificate of authenticity. If you have questions about a particular piece, contact us before ordering.
How do I choose the right size?
Check the measurements and size information on the individual product page, as dimensions and fit vary between pieces. For help choosing a shawl or jacket size, message us on WhatsApp with the product you are considering.
How should I care for my Pashmina shawl?
Follow the care label supplied with your shawl. Professional cleaning is recommended; avoid machine washing and tumble drying. Store it folded in a clean, dry place away from direct sunlight, and take care around jewellery that could catch the delicate fibres.
Can you help me choose a piece?
Yes. We can help with shawl dimensions, jacket sizing, gifting and colour choices. Email info@kashmkari.com or WhatsApp +91 91032 29609 and tell us what you are looking for.